For help with your TalkTalk TV box, channels and apps.
on 10-12-2025 09:59 PM
Hi,
Appreciate that TalkTalk, like others, are keen to push new streaming TV Hub boxes, but does anyone know if replacement hard drive recording boxes are available directly from TalkTalk?
Thanks
Monday
@SilverFox22 I am sorry that this has affected you and yours.
Sunday
It would let you watch tv and that was about it .Trying to get help from talktalk was like getting blood from a stone,my better half had loads of recordings on the box but she had to lose them from a full factory restore.Box now works perfect.Thank you for taking the time to put a solution on.
Sunday
Hi @rlwoufc1
Late to the party here, but has your existing box totally failed or are you having issues with it?
You may be able to rescue it by carrying out a maintenance reset. Please see here for details.
https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347
You also might find this discussion thread in the Lounge of interest if you are after a recordable TV Box.
https://community.talktalk.co.uk/t5/Technology/Recordable-TV-Boxes/m-p/3141323#M28520
on 29-12-2025 03:05 PM
Hi thanks for your support.
on 29-12-2025 02:53 PM
@SilverFox22, if you are no longer able to use the TV services as the old box is no longer supplied and you don't want a new one, you need to ring in to actually cancel the TV charge.
Any further issues, please return to the message board and click start a topic to begin your own thread.
on 29-12-2025 02:35 PM
the answer is no unfortunately after spending an hour on the phone today because our same model box as stopped recording and wont allow playback.Ours worked until Christmas eve when it received a update.Then all they to do wanted to was push the new non recordable one.
on 22-12-2025 07:10 AM
Hi there
@ferguson Thanks you very much for advising.
@watchit69 Thanks for getting in touch and if you have any questions please start your own thread and we will sort it out for you. Thanks
on 21-12-2025 02:20 PM
No, but you will need to proactively ask them for the TV service to be cancelled. They will then likely ask you to return the TV Hub.
on 21-12-2025 12:28 PM
Thanks for the reply. If I buy a recordable box from a third party will I still have to subscribe £5/mth to TalkTalk TV?
on 20-12-2025 09:31 PM
Not unless you buy your own recording box via retail.
on 20-12-2025 09:28 PM
I also have taken delivery of the new TV hub and really would like to be able to record programmes, can anybody suggest a workaround?
Cheers.
on 11-12-2025 07:04 AM
Thank you for the support @Gliwmaeden2
on 10-12-2025 10:03 PM
It's just the TV hub that's available these days, @rlwoufc1.
They are not selling anything separately:
https://help-centre.talktalk.co.uk/TV/Find_info_or_guidance_about_my_TV/Changes_to_TalkTalk_TV_Boxes