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TV Support

For help with your TalkTalk TV box, channels and apps.

Huawei dn372t.01.02.p new recordings failing and old recordings will not play

StephanieWoodward
Chatterbox
Private Message

on ‎11-11-2023 10:43 AM

Message 3 of 3

Tried a factory reset keeping recordings. Didn't work

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎13-11-2023 08:04 AM

Message 1 of 3

Hi

 

It's as Keith says, we have not issued these boxes for 3 years now, and if the box has failed it cannot be repaired or replaced.  Give our teams a call and see what offers they have for a new 4K TV Box.  If out of contract currently, they will ask you to renew,

 

Thanks  

Karl. 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎11-11-2023 10:57 AM

Message 2 of 3

Sounds like it is faulty then. TalkTalk does not do these any more. They offer a streaming-only 4K box that you can see if the Loyalty Dept  (0345 1725157) will give you a deal on or not, if you want. Alternatively, you will need to source a Freeview recorder yourself.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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