TV Support

Gladys67# · ‎21-01-2025

My box has stopped recording.

I have switched everything off and on again.

It says recording when I try to record but when I go to watch all my recordings say Failed to record.

Karl-TalkTalk · ‎21-01-2025

Hi

Try the maintenance reset - Youview Maintenance Reset

Karl.

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Gladys67# · ‎21-01-2025

Sorry to be so slow....

Huawei model DN372T

Karl-TalkTalk · ‎21-01-2025

Hi

TalkTalk no longer provide the older youview boxes, and stopped providing these about 4 years ago, so they cannot be replaced or repaired.

You can try a Youview Maintenance Reset and see if this helps, but if still failing after this, nothing can be done.

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Gladys67# · ‎21-01-2025

I have a Huawei you view box

Karl-TalkTalk · ‎21-01-2025

Hi

What model of TV box do you have ?

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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