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TV Support

For help with your TalkTalk TV box, channels and apps.

Talktalk Box

Gladys67#
Visitor
Private Message TalkTalk

on ‎21-01-2025 11:11 AM

Message 6 of 6

My box has stopped recording. 

I have switched everything off and on again. 

It says recording when I try to record but when I go to watch  all my recordings say Failed to record. 

Labels:
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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Gladys67#

on ‎21-01-2025 11:32 AM

Message 1 of 6

Hi

 

Try the maintenance reset -  Youview Maintenance Reset  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gladys67#
Visitor
Private Message TalkTalk

on ‎21-01-2025 11:29 AM

Message 2 of 6

Sorry to be so slow....

Huawei  model DN372T 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎21-01-2025 11:26 AM

Message 3 of 6

Hi

 

TalkTalk no longer provide the older youview boxes, and stopped providing these about 4 years ago, so they cannot be replaced or repaired.  

 

You can try a Youview Maintenance Reset  and see if this helps, but if still failing after this, nothing can be done.

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gladys67#
Visitor
Private Message TalkTalk

on ‎21-01-2025 11:24 AM

Message 4 of 6

I have  a  Huawei  you view box

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎21-01-2025 11:12 AM

Message 5 of 6

Hi

 

What model of TV box do you have ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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