TV box dropping connection with wifi

[cramnosivad]

Can anyone assist. Despite not changing my wifi or tv box set up recently over the last month my talktalk TV 4K box keeps dropping the connection with the wifi hub router. The only way I can reset it is to reboot both the wifi router and the tv box and then it finds the connection. Has anyone got any suggestions. 

[Karl-TalkTalk]

Hi

A replacement box has been ordered for you.

Thanks  

Karl. 

[cramnosivad]

yes please

[Karl-TalkTalk]

Hi

OK, would you like to swap out the box and try another ?

Karl.

[cramnosivad]

No just the tv box

[Karl-TalkTalk]

Hi

Do any of your other Wi-Fi devices drop the connection ?

Thanks  

Karl. 

[cramnosivad]

I have tried this and still no better?

[Karl-TalkTalk]

Hi

There is no way to reset the box without losing recordings.

Also, Netgem are rolling out a config update to reduce the Iplayer issue.  This is usually triggered if the signal for the channel is weak.

Karl.

[cramnosivad]

is there any other way to avoid that as we have a lot on there?

Out of interest do you also know why we can no longer record bbc channels through the box and it just forces us to iplayer?

thanks

[Karl-TalkTalk]

Hi

It will remove any recordings on the usb drive as that will need to reinitialise.

Karl.

[cramnosivad]

If I do this will I lose all my recorded programmes on the hard drive?

[Karl-TalkTalk]

Hi

Try a reset of the box as detailed here : 

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

See if the box then continues to drop the Wi-Fi 

Thanks  

Karl.