TV Support

monster33 · Friday

All channels except BBC have disappeared and retuning only returns 26 BBC channels. ITV, and all others channels have gone.

Karl-TalkTalk · Monday

Hi

Glad the channels have returned.

There can sometimes be localised issues with a transmitter. You can check online if there are further issues at :

https://www.freeview.co.uk/help/problems-watching#STATUS-CHECKER-1

Thanks

Karl.

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fr8ys · Saturday

Good news.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

monster33 · Saturday

Hi guys, and just like that my channels are back. Whether it was a local outage or what and will it last, fingers crossed. Please consider this case closed (I hope).

Many thanks

fr8ys · Friday

If you are getting nothing on your TV it sounds like your aerial has failed.

You should consult a local aerial installer to check.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

monster33 · Friday

Sorry, forgot, also cleared with aerial out of box, retuned with aerial in, 26 BBC channels only.

monster33 · Friday

I have a you view box with record facilities.

Aerial direct to tv, no channels at all.

Aerial to tv box, 26 channels, all BBC only.

fr8ys · Friday

What box do you have?

What happens if you remove the aerial and plug directly into the TV and retune this? Do you get all channels?

Try retuning the box with the aerial out of the box to clear the memory then try again with the aerial in. Any change?

Let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).