ITV

[monster33]

All channels except BBC have disappeared and retuning only returns 26 BBC channels. ITV, and all others channels have gone.

[Karl-TalkTalk]

No Problem 🙂

Karl 

[monster33]

Everything is now working OK.

We booked an Aerial Engineer for this morning and our problem was damp getting into something (splitter ?) on our existing aerial.

We decided on a new aerial with signal amplifier. All channels working fine with almost perfect signal strength and picture quality.

Many thanks for replies.

[Karl-TalkTalk]

Hi

Glad the channels have returned.

There can sometimes be localised issues with a transmitter.  You can check online if there are further issues at : 

https://www.freeview.co.uk/help/problems-watching#STATUS-CHECKER-1

Thanks  

Karl. 

[fr8ys]

Good news.

[monster33]

Hi guys, and just like that my channels are back. Whether it was a local outage or what and will it last, fingers crossed. Please consider this case closed (I hope).

Many thanks

[fr8ys]

If you are getting nothing on your TV it sounds like your aerial has failed.

You should consult a local aerial installer to check.

[monster33]

Sorry, forgot, also cleared with aerial out of box, retuned with aerial in, 26 BBC channels only.

[monster33]

I have a you view box with record facilities.

Aerial direct to tv, no channels at all.

Aerial to tv box, 26 channels, all BBC only.

[fr8ys]

What box do you have?

What happens if you remove the aerial and plug directly into the TV and retune this? Do you get all channels?

Try retuning the box with the aerial out of the box to clear the memory then try again with the aerial in. Any change?

Let us know how you get on.