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TV Support

For help with your TalkTalk TV box, channels and apps.

Linking 4k box to mobile app

Kacey67
First Timer
Private Message TalkTalk

on ‎16-12-2025 12:15 PM

Message 8 of 8

I didn’t catch the 4 letter code at set up. It then tells you to go into settings, permissions, mobile app for a new code but there is no permissions area under settings. Why are they so ******* useless at getting things correct? 


IMG_3929.png
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7 REPLIES 7

mandisa1-TT
Support Team
Staff
Private Message
In response to Kacey67

‎16-12-2025 01:06 PM - edited ‎16-12-2025 01:08 PM

Message 1 of 8

Looking into your account you have recently been sent our TalkTalk TV HUB. Please try referring to the following article to setup your TalkTalk TV hub: Setting up your TalkTalk TV Box

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mandisa1-TT
Support Team
Staff
Private Message
In response to fr8ys

on ‎16-12-2025 12:57 PM

Message 2 of 8

Hi there @Kacey67 we apologize for the inconvenience caused. However there is no mobile app required for the box.

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Kacey67
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎16-12-2025 12:42 PM

Message 3 of 8

Ah, thank you. So, what is the mobile app I need for the newest 4k set top box?

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mandisa1-TT
Support Team
Staff
Private Message
In response to Kacey67

on ‎16-12-2025 12:25 PM

Message 4 of 8

Thank you so much for the support @fr8ys 

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fr8ys
Community Star
Private Message TalkTalk
In response to Kacey67

on ‎16-12-2025 12:25 PM

Message 5 of 8

The app you have posted a picture of is for the Netgem Box so you cannot link them.

 

2 totally different systems.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Kacey67
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎16-12-2025 12:23 PM

Message 6 of 8

The TV hub. There’s just nowhere in the settings to get a new code.

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fr8ys
Community Star
Private Message TalkTalk

on ‎16-12-2025 12:21 PM

Message 7 of 8

Do you have a netgem box or the TV hub?

 

People sometimes have got confused and try to link to netgem app to the TV Hub which is not possible.

 

The netgem box has not been supplied for a couple of years now.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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