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TV Support

For help with your TalkTalk TV box, channels and apps.

My tv can’t detect broadband

Brassai1965!
First Timer
Private Message TalkTalk

on ‎25-02-2025 05:23 PM

Message 3 of 3

Hi

I am unable to connect to my broadband to access streaming services. I have turned everything off and back on and no joy. Any ideas? 

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2 REPLIES 2

fr8ys
Community Star
Private Message TalkTalk

on ‎25-02-2025 05:44 PM

Message 1 of 3

If it's your TV, try finding a forum dedicated to your make to see if others can oto use a solution.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk

on ‎25-02-2025 05:43 PM

Message 2 of 3

Your TV or your TalkTalk box?

 

If the box, do you have the 4k or TV Hub?

 

If 4k one try a reset by pressing the button on the left hand side 5 times until it restarts.

 

If the Hub, try a factory reset from the settings menu.

 

If other devices connect ok, I doubt it's the router, but if the above reset does not work, try turning the router off for 30 minutes and then try again.

 

Let us know how you get on.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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