NOW TV switch

[Graemealex]

Hi. I tried to use my codes for switching my NOW TV services from Talktalk directly to NOW but they aren’t working. When I go on to my NOW account it tells me to manage them through Talktalk. Anyone know how to make the switch? 

[nambuso-TT]

Hi there @Graemealex I am sorry to hear this. just to confirm, has this been sorted out for you.

[Graemealex]

Support is appreciated. Good to know I’m not the only one frustrated by this. I have emailed a complaint to Talktalk. Automated response saying I will get a reply within 72 hours. As I’ve been trying to get this sorted for almost a month now, I guess another three days won’t make any difference, although I have my doubts going down this route will lead to any sort of resolution.

[SueJo1]

There is no confusion as there is no help available on either thread. I was responding to support a fellow community member.

[nambuso-TT]

@SueJo1 I am sorry to hear that you feel this way. Please respond to your own thread to avoid confusion.

[SueJo1]

This page is a joke too! The 'support team' members have a hilarious record for not solving problems if you look at their profiles.

As you quite rightly say if either or both companies cared about its customers they would liase with each other. To say they can do nothing is merely a cop out. Like you I was promised emails from both companies which never materialised. An endless circle of buck passing. The high spot yesterday was Now telling me to go through EE!!!!!! If I wasn't so annoyed I would be laughing! Good luck 

Graemealex

Preview

[nambuso-TT]

I'm sorry to hear this and I will send you a private message with the complaint link as I can see that you are not happy with this.

[Graemealex]

Another chat with NOW this morning and still getting nowhere. Noticed the latest post in @SueJo1‘s thread. Parroting the same Talktalk line about it being all down to NOW is getting tiresome. Also noticed the link to the FAQS, for me anyway, doesn't work. How apt.

[Graemealex]

Here’s an idea… what about Talktalk contacting NOW to try to sort this problem rather than leaving customers to flounder about getting nowhere?

[Graemealex]

It will be a waste of time @SueJo1 @following up on her own thread. Nothing will get done. Let me guess… “There’s nothing we can do. Please contact NOW”. Problem is, when you contact NOW (several times), there’s nothing they can do either.

[nambuso-TT]

@Gliwmaeden2 Noted

[Gliwmaeden2]

@SueJo1, staff really mean, "please follow up on your own thread if you have not done so already".

@nambuso-TT, it will only confuse customers if they are told repeatedly to start a new thread, then they create more and more new threads of their own, which we do NOT want to see happening. 

@SueJo1 just follow up on ONE thread that you started yourself. It causes confusion if you pop up in other places, as highlighted above!

Yours is here:

https://community.talktalk.co.uk/t5/TV/Now-tv-boost/td-p/3123763

[nambuso-TT]

I do understand @SueJo1 and I am sorry to hear this however please start your own thread and we will take it from there. Thanks

[SueJo1]

I would love to believe that starting another thread would bring assistance. I have done that twice and it all ends the same. Talktalk say it’s Now, Now say it’s Talktalk and in it goes. Huge amounts of time wasted and endless frustration.

[nambuso-TT]

Hi there @SueJo1 I am very sorry to hear that you feel this way. Please do start your own thread if you require assistance.

[SueJo1]

I agree wholeheartedly customer service is abysmal. I spent all day yesterday going round in circles from Talktalk to Now  both saying they could do nothing. Boost remains ‘managed by Talktalk’ on my Now account despite it being well past July 29th which was apparently changeover day. 

[Graemealex]

@mniven, My account with NOW has changed and no longer shows my upcoming payments. No idea what this means but it’s still not working. Noticed another thread by @SueJo1 about her boost still saying it is managed by Talktalk and my NOW account says the same. Have they definitely been terminated by Talktalk? 

[Graemealex]

Thank you so much for the message. I was beginning to think I was the only person who couldn’t get this to work. It is so frustrating. Like you, my ‘upcoming payments’ with NOW say they will be taken on August 13 so maybe that is when it will all kick in? We can only hope. One spanner in the works that I can see on my NOW account is that it still says Boost Membership has to be managed on Talktalk. Maybe that will be resolved before the 13th too. 

[mniven]

@Graemealex , you are not alone.  I too am totally fed up with how useless NOW are.  I did not start the changeover process until 30th July as I had asked beforehand when was the best time to re-contract direct with NOW and had been told that their contract with TT ceased on the 29th.  Initially all went well and both my 'vouchers' from TT were accepted, with a note that payment would take place on my card on the 13th August.  I even got an email from NOW saying I was all set up and ready to stream.  Only snag was that when I tried, I got a screen saying I had no subscriptions active!  It has been this way since then.  I have had many 'chats' with NOW Customer Service and eventually been told that my service won't start until the 12th August and there is nothing they can do about it.  Overall, NOW's support rating must be at an all time low but that does not get us anywhere.  Sorry I can't offer a solution - only sympathy.

[Graemealex]

I tried that but ended up just being put on to a Talktalk chat adviser. Waste of time. And when I actually called up to seek help the first adviser was very kind and tried to help but didn’t really know what the issue was and when he transferred me over to another department, mysteriously the line went dead. And after taking forever to get to that stage it wasn’t worth the effort to try again. Let’s hope NOW can eventually solve the problem.

[kanya-TT]

Please use the help article below to lay a complaint. 

Raising a complaint

Kanya