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TV Support

For help with your TalkTalk TV box, channels and apps.

New box TV 4k Box

Polly1953
First Timer
Private Message TalkTalk

on ‎11-12-2023 06:56 PM

Message 7 of 7

I’m not really liking this new box I’ve been sent. However one of the problems I’ve encountered is that no matter how I try I cannot rewind a live programme, meaning if I’ve missed a bit I can’t go back to watch. This is really frustrating. Any advice ???

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6 REPLIES 6

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to SEBSEB

on ‎12-12-2023 02:21 PM

Message 1 of 7

£5.00 per month, rental, instead of TV charge, @SEBSEB.

 

You may have to start a new contract. 

 

If you need further support, please click on start a topic on the message board to open your own thread.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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SEBSEB
Conversation Starter
Private Message TalkTalk

on ‎12-12-2023 02:02 PM

Message 2 of 7

Hello

Can anyone tell me if there is a charge for a new box? should one decide this is the only to receive ITVx

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Polly1953

on ‎12-12-2023 08:17 AM

Message 3 of 7

Hi

 

As fr8ys advises, the new box uses something called time shifting, meaning that if you hit pause and then unpause, this sets a point so that it can rewind the program.

 

Karl.

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fr8ys
Community Star
Private Message TalkTalk

on ‎11-12-2023 09:33 PM

Message 4 of 7

As said press pause, then play and watch the programme. You can the rewind.

 

It's a faff but the only way to rewind a programme you are watching 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Polly1953
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎11-12-2023 07:50 PM

Message 5 of 7

Hi, thanks for replying. I already have a memory stick in, if I need to record. But sometimes I’m watching a programme and need to rewind a little bit as I’ve missed something and I can’t do it with this tv4k box. Must say it’s not a patch on the old box I had. I’ve been in touch with the help desk but they said they can’t help as the box is from a different manufacturer from my previous one 

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fr8ys
Community Star
Private Message TalkTalk

on ‎11-12-2023 07:27 PM

Message 6 of 7

You need to have a usb stick inserted into the box to record.

 

You then, on each channel you start watching, pause the programme. Once paused the box records the channel you are watching. After a few seconds you select play and watch the programme. If you need to rewind you can then do so up to the pint you hut the pause button.

 

If you change channels you have to repeat the pause then play process.

 

Hope this helps

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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