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TV Support

For help with your TalkTalk TV box, channels and apps.

‘Offer not found’ for now tv

Hlbell2001
First Timer
Private Message TalkTalk

on ‎14-04-2024 07:27 PM

Message 4 of 4

New customer went live on 9th April - linked Netflix okay, but getting nowhere with Now Tv. I’ve tried adding it myself, tried several emails sent to me after phoning helpline but all end up in an ‘offer not found’ page. Last person I spoke to said it was getting escalated to 48 hour priority response but still haven’t heard anything. I see others have had this issue too. Has anyone recently joined successfully resolved it? Thanks 

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Hlbell2001

on ‎16-04-2024 07:36 AM

Message 1 of 4

Hi

 

I'm copied in on the email, this has been assigned out to an agent to pick up with you.  We allow them 48 hrs to call before we chase them.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Hlbell2001
First Timer
Private Message TalkTalk

on ‎15-04-2024 07:01 PM

Message 2 of 4

No one has called today - how do I escalate this?

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎15-04-2024 08:27 AM

Message 3 of 4

Hi

 

I've requested our Loyalty Team give you a call directly.  Some of the NOW TV offers were pulled by Sky last minute, so or teams will need to agree new offers with you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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