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TV Support

For help with your TalkTalk TV box, channels and apps.

Powerline adapter not working

Valerie16
First Timer
Private Message TalkTalk

on ‎25-04-2025 08:41 PM

Message 3 of 3

One of my powerline adapters is not working, I have tried plugging it into a different power source but there are still no lights on it. Therefore it is not connecting with the power line adapter in the next room where the tv is hence I keep getting the message ‘your tv box and router are not connected. How do I get a new one

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2 REPLIES 2

nambuso-TT
Support Team
Staff
Private Message

on ‎07-05-2025 12:24 PM

Message 1 of 3

Hi there Valerie16. I am very sorry to hear that you are having issues with your Powerline adapters, I will look into this for you. 

 

In the meantime please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

 

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info


 

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ferguson
Community Star
Private Message TalkTalk

on ‎25-04-2025 08:50 PM

Message 2 of 3

TalkTalk no longer supply powerline adapters, their latest TV box connects by WiFi. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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