Powerline adapter not working

[Valerie16]

One of my powerline adapters is not working, I have tried plugging it into a different power source but there are still no lights on it. Therefore it is not connecting with the power line adapter in the next room where the tv is hence I keep getting the message ‘your tv box and router are not connected. How do I get a new one

[nambuso-TT]

Hi there Valerie16. I am very sorry to hear that you are having issues with your Powerline adapters, I will look into this for you. 

In the meantime please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[ferguson]

TalkTalk no longer supply powerline adapters, their latest TV box connects by WiFi.