talktalk box

[alan55]

cannot p[lay back recorded programmes

[sabelo-TT]

Hi there @alan55 

Just checking to if your TV Box still being affected by issues. if so, I notice that our Star provided you with different steps/ways on how you would go about resolving this matter. 

Have you tried any of these on your end to see if the issue is resolved? 

[fr8ys]

I'm assuming you have a YouView box. If so, they are approaching end of life now and this is a symptom of the hard drive failing.

You can though, sometimes rescue this.

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu you've just used above. You will lose your recordings but this should help of the drive is recoverable.

Hope it works and please let us know how you get on.