Received a parcel without the TV hub

[iverson3]

I upgrade my plan to include tv on 15 Dec via phone. Today (20 Dec) I received the TV hub parcel but the parcel only contains a HDMI cable and a remote controller, NO TV HUB!.

Also I still have not received any activation email from now tv despite my new plan had been effective on 18 Dec (as stated in the email starting date 18 Dec).

btw your online chat is not working

[Karl-TalkTalk]

Hi

Make sure you do not have any pop up blockers active on the page, or try another browser.

Live chat is currently working at the moment.

Karl.

[iverson3]

Thanks. But Live chat is not working it just keep saying "Go back to the previous page or log in to continue your conversation."

[Karl-TalkTalk]

Hi

No date is given, it just shows as inactive currently, but till usually activate when TV is set up.

Our Live chat is open and support is available over the festive period if you need further help.  

Karl.

[iverson3]

thanks for your prompt action.  Actually when is the activation date? 

[Karl-TalkTalk]

Hi

I'll request that another TV Hub is dispatched to you.

The TV Part of your account is not yet active, so any Now TV Component will not commence until the TV option for your account goes live.

Karl.

[iverson3]

I did include my account number in the post. Thanks for telling me the reason.

[Gliwmaeden2]

It looks like the last couple of posts have shown up correctly.

The forum may have algorithms that sent the other posts to containment, @iverson3.

It's unlikely to have been by human hand, but there may be a rationale: you displayed your account number.

You are advised not to post any personal information details on the open forum - everything like that must go in Personal Information  / Private Notes.

Staff reply during the day, Monday to Friday.

[iverson3]

I upgrade my plan to include tv on 15 Dec via phone. Today I received the TV hub parcel but the parcel only contains a HDMI cable and a remote controller, NO TV HUB!