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TV Support

For help with your TalkTalk TV box, channels and apps.

Recordings being wiped every morning

Alex19791
First Timer
Private Message TalkTalk

on ‎25-12-2023 08:49 AM

Message 2 of 2

Hi

I have just “upgraded” to the new netgem box. I have to use a USB for recordings. I have set it all up and it works and records fine. However every night so far it has wiped all recordings and I have to reset it.

If anyone has had any similar experiences or knowledge of a fix for this, feedback would be greatly appreciated.

Thanks

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk

on ‎25-12-2023 10:06 AM

Message 1 of 2

Have you tried a different usb stick? If you purchased from eBay or similar it may be a fake and nit work.

 

Try resetting the box. Press the button on the side 5 times to reset to factory mode.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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