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TV Support

For help with your TalkTalk TV box, channels and apps.

Returning old TV Box

Meteo
Sightseer
Private Message TalkTalk

on ‎06-01-2025 05:08 PM

Message 8 of 8

Following the installation of my new TV box I would like to return the old one for recycling.

What is the procedure for doing this please?

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7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Meteo

on ‎15-01-2025 06:12 AM

Message 1 of 8

Hi

 

Sorry for the delay, I've checked your account and the bag is showing as dispatched, however it is only showing dispatched on the 14th - yesterday.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Meteo
Sightseer
Private Message TalkTalk

on ‎14-01-2025 08:23 PM

Message 2 of 8

Hi Karle

It's been a week now and I have not yet received the returns envelope.

Any news?

 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Meteo

on ‎07-01-2025 09:59 AM

Message 3 of 8

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Meteo
Sightseer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎07-01-2025 09:52 AM

Message 4 of 8

Thanks Karl. 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Meteo

on ‎07-01-2025 09:27 AM

Message 5 of 8

Hi

 

A pre-paid returns bag is now on the way to you.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Meteo
Sightseer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎07-01-2025 09:17 AM

Message 6 of 8

I have updated my profile.

Thanks

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎07-01-2025 07:42 AM

Message 7 of 8

Hi

 

Can you please update your Community Profile to include your

  • Name
  • TalkTalk Telephone number or Account number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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