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TV Support

For help with your TalkTalk TV box, channels and apps.

TV Box will not record or play back

tank49
Chatterbox
Private Message TalkTalk

on ‎30-12-2024 03:58 PM

Message 2 of 2

TV box fails to record programmes or play back previously saved recordings. When the record button is pressed or a future program set a pop screen shows recording has started but when viewed in My TV it shows programme has failed to record. Similarly previously recorded programmes are listed in My TV but will not play and all I get is a blank screen. I have switched off and un-plugged the TV box and re-booted it but the problem remains. I have performed a software reset and a factory reset (keeping recordings) but still the problem persists. Does the TV Box need to be replaced, it’s now several years old, or is there anything else I could try?

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎30-12-2024 04:05 PM

Message 1 of 2

The recordable TV box is no longer available from Talktalk, so you would need to source one elsewhere, @tank49.

 

That also means removing the TV charge when you return the box.

 

So get in touch on 03451 720088 to discuss your options. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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