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TV Support

For help with your TalkTalk TV box, channels and apps.

TV hub & TV

Dwdotty
First Timer
Private Message TalkTalk

on ‎07-09-2024 12:00 PM

Message 3 of 3

ever since I replaced my old Talk talk player with this new hub I have been having problems that I did not have with the old set up. Whilsy the hub an tv work ok if I put on another TV  both sound and picture is out of sync with both Tv's, this is very annoying if I am in the kitchen cooking with one tv and the sitting room with the hub is on with the same programme, there is time delays with picture and sound. I did not have this with the old talk talk tv box. Is there and answer or have I just got to put up with it.

Thank you, gratful for any suggestions.  I have retuned both Tv's

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2 REPLIES 2

Dwdotty
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎07-09-2024 06:46 PM

Message 1 of 3

Thank you for taking the time to reply. I had a feeling that was the case.

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fr8ys
Community Star
Private Message TalkTalk

on ‎07-09-2024 02:56 PM

Message 2 of 3

This is down to how the tuners on individual devices work and there is, unfortunately, nothing that can be done.

 

You were fortunate that there was a measure of synchronisation on your old setup.

 

I have 2 TV's, and different boxes attached to each and none are in sync.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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