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TV Support

For help with your TalkTalk TV box, channels and apps.

Now link not working

lisa17
First Timer
Private Message TalkTalk

on ‎07-09-2024 11:13 AM

Message 3 of 3

have waited since 20/8/24 for the link to be resent, I have contacted your team via chat & phone no less than 12 times but this is never resolved, I have a complaint ref & no one contacts me about that either the customer service i have received is the worse, I have wasted hours of my life trying to resolve something so simple

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎09-09-2024 08:29 AM

Message 1 of 3

Hi Lisa

 

If the link is not activated within 14 days then Now services will cancel and you would have to re-add these to your account, either by calling our customer teams or via My Account  online.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Divsec
Community Star
Private Message TalkTalk

on ‎07-09-2024 11:25 AM

Message 2 of 3

Hi @lisa17 sadly we are at the weekend and the people who can help will not be available till Monday your post has been escalated. 

I don't work here and all my opinions are my own.
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