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TV Support

For help with your TalkTalk TV box, channels and apps.

TV hub box

Bev1234
First Timer
Private Message TalkTalk
Message 2 of 2

In August this year I, foolishly, agreed a  year contract with Talktalk.  They sent me a new TVhub box, which I did not request, and charged me £9.95 for delivery of same.  I discovered this new box does not allow for recording.  I spent a lot of time on Chat Box and eventually learned Talktalk do not supply a box that does record.  Also, they inform me they will charge £221 if I cancel my contract .  As recording is my "way of life", I have re-connected my old box and am furious with Talktalk for their very poor service.

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1 REPLY 1

ferguson
Community Star
Private Message TalkTalk
Message 1 of 2

Sadly, I think you may have renewed with a TV package and box included, something that perhaps you might have checked at the time. TalkTalk no longer provide recording boxes of any kind. But if you have a previous model which still works for you then feel free to carry on using it. None of this allows you to leave your contract early without penalty I'm afraid. 

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