TV hub loosing connection with remote

[Janatarl]

Hi there loving my new tv hub. But in the 24 hours I've had it it just keeps losing connection with the remote. I have reset it up from scratch already three times. Each time I do it it's ok for a while then loses it again. Sometimes disconnecting the power has worked for a short time as.well. Holding down home and ok shows that it is in fact connected "RC408 connected" but still is unresponsive . I'm just wondering whether I might have a dud box?

[Karl-TalkTalk]

OK, No Problem 🙂

Karl 

[Janatarl]

Thanks Karl! I darent refuse it.. God know what issues that would cause me! I have a returns label already as it came with the current hub. I suppose Ill have to do that.

[Karl-TalkTalk]

Hi

Sorry about this. The order was cancelled but the logistics team must have dispatched the box before they got the notification.

You can refuse delivery, or I can send a pre paid returns bag for the box.

Karl

[Janatarl]

whats going on after having spent 30 mins on the phone to customer services cancelling the replacement box.. i now have an email from Yodel saying it will be delivered?

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Janatarl]

Thanks Karl I might have managed to do it myself? I hope so.

[Karl-TalkTalk]

Hi

OK. I'll cancel the order request.  Let me know if there are any further issues.

Regards,

Karl. 

[Janatarl]

karl no need I've been testing heavily since yesterday and the problem appears to have sorted itself out. No need to send a new box.

[Karl-TalkTalk]

Hi

Ok, thanks for confirming.  I'll get this swapped out for you, another is on the way.

Thanks  

Karl. 

[Janatarl]

Hi Karl, yes I have that's what I mean when I say I've set it up from scratch three times.

[Karl-TalkTalk]

Hi

Have you tried a factory reset of the box ?

Karl