TV light not lit up. Unable to use Apps on TV

[Redtilimdead]

Over the last week or so we have developed an issue with our TV and using any Apps.  The router does not have the TV lit up and the TV keeps saying it is disconnected from the internet.  We have reset the router, reset the TV and are at a loss.  

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[My3Girlsxxx]

Can't connect to apps. Can't connect to Watch List. Have reset router, re booted box to no avail

[Karl-TalkTalk]

Hi

do you connect the TV Box direct to the router with a cable or do you connect the TV box to the powerline adapters ?

Thanks  

Karl. 

[Redtilimdead]

OK, I am still having issues with the TV losing internet whether this is wired on wifi.   I was sent a new router to replace the old one and even got talked into upgrading to a faster fibre package to no avail.   Every night the TV loses connection.  I have been complaining online almost daily and getting nowhere fast.   

[Karl-TalkTalk]

Hi @Redtilimdead 

The router you have is old, so I've a new router on the way to see if this helps.

We can then see if this improves the connection to the TV HUB.

Thanks  

Karl. 

[ferguson]

OK, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond.

[Redtilimdead]

Now getting error code YVM105

[Redtilimdead]

We have a 4k TalkTalk box.

[ferguson]

Do you mean TalkTalk TV box? If so, which model?