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TV Support

For help with your TalkTalk TV box, channels and apps.

Talktalk hub and ARC

Speedwell
Conversation Starter
Private Message TalkTalk

on ‎16-09-2024 11:53 AM

Message 2 of 2

My sound system works by Audio Return Chanell but it will not work if my TT TV hub is connected, even if it is switched off (presumably on standby).  If is I unplug the hub, start the ARC sound and plug in the hub, ARC continues to work.  What am I doing wrong ?

Arthur
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fr8ys
Community Star
Private Message TalkTalk

on ‎16-09-2024 12:51 PM

Message 1 of 2

What AV receiver or soundbar are you connecting to ARC?

 

It may be a setting within these devices rather than the hub.

 

Have you set the sound within the hub to surround sound?

 

Is the hub connected to the AV or soundbar or to an HDMI on your TV?

 

Have you tried connecting the Hub to both devices?

 

It might be worth asking this question on a forum dedicated to your AV or soundbar.

 

Fyi I have connected the hub to both my TV and AV receiver and mine works both ways.

 

Btw are you using the supplied HDMI cable as older ones do sometimes not work as they don't transmit data correctly.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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