Unable to activate Now TV offer, £4.99 per month for 12

[adriancollins]

Hi,

I have been trying to activate an offer that sometimes pops up after I've logged into my Talktalk account.

The offer is as per the attached image and is £4.99 per month for Nowtv Entertainment, and also £4.99 per month for Nowtv Cinema (for 12 mths)

I have clicked the link and added both of these offers to my account multiple times now and have never been able to activate this offer. I have only received one link which didn't work. I also spent almost an hour on the TT chat, speaking to at least 4 different teams without any success.

The offer is there, I've successfully added it, but I can't use it? This has taken about two weeks so far, any ideas how I can get around this issue please?

Many thanks

AC

[adriancollins]

Hi Karl,

Just to let you know that I logged into my account and it's no longer showing that I have an 'inactive account' for now tv, and looks as though I could possibly add the now tv £4.99 offers?

Obviously I won't do this before checking with you as I don't want to add to the problem!

Many thanks

Regards Adrian

[adriancollins]

Hi Karl,

That is great, many thanks for letting me know... 👍

Cheers AC

[Karl-TalkTalk]

Hi Adrian,

Our developers have raised a ticket to our external vendor to look at the recent orders.  They manage the relationship between our systems and Now TV, Netflix etc, so they will look at the orders placed for NOW TV that are stuck, to see why these failed to process with NOW TV etc.

Karl.

[adriancollins]

Hi Karl

Many thanks

That would be brilliant (I was told that they'd done that before but I'm not sure if it did go to the correct team)

Cheers, Adrian

[Karl-TalkTalk]

Hi

I can see a number of open orders that seem to be stuck in the system.

I've raised an internal ticket to our back office developers, requesting these are closed down or completed.

I'll let you know as soon as they confirm this is done.

Thanks  

Karl. 

[adriancollins]

Hi Karl,

Just to say that I have cancelled my own nowtv subscription about 3 weeks ago, I've had two live chats with support and they've told me that they have to remove the inactive accounts before I can add the nowtv offers.

The problem is that it's still not working. I can add the offer (£4.99 per month each for now tv entertainment and cinema) - I have taken screenshots of the process, bu, I'm still not receiving an email, and cannot activate the offer.

Any suggestions please as its driving me a bit mad now to be honest ☺

Many thanks

Ac

[Karl-TalkTalk]

Hi

Check in My Account to see what's available or give our customer teams a call when you are ready and see what offers they have available.

Karl.

[adriancollins]

Hi Karl

My NowTV expires on Nov 8th I believe, so should be available soon.

I'm not sure how I would still get the offer from that point though? Or if the offer is still available of course?

I guess I'll just find out in a few days..... 👍

Many thanks

Cheers, AC

[Karl-TalkTalk]

Hi

If you have a current NOW TV subscription that is active, you do have to cancel this first.  This subscription will however run until the end of the billing cycle, then you should be able to add Now TV via TalkTalk.

Karl.

[adriancollins]

Hi Karl,

Thanks for your reply.

(I'm sure I replied to this, but doesn't seem to have posted for sone reason...)

Yes, I do have a current Now TV Subscription at the moment, although I'm happy to set up a new one of this is the best way to claim this offer.

Many thanks. Cheers AC

[Karl-TalkTalk]

Hi

Do you have a current subscription with NOW TV directly at the moment ?

Karl.