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TV Support

For help with your TalkTalk TV box, channels and apps.

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Kerry53
Participant
Private Message TalkTalk

on ‎21-02-2026 05:15 PM

Message 24 of 24

My TV hub box is showing the wrong programme information. The guide is correct but when you press the i button some of the channels have the wrong information about the programme. Does anyone have this problem?

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23 REPLIES 23

fr8ys
Community Star
Private Message TalkTalk
In response to Kerry53

on ‎21-02-2026 06:22 PM

Message 21 of 24

Can you give some ideas of the wrong info please or a photo with day and times showing so I can check on my box please?

 

It shouldn't make any difference as the information gone over the air from Freeview but could you try rebooting your router too.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Kerry53
Participant
Private Message TalkTalk
In response to fr8ys

on ‎21-02-2026 06:04 PM

Message 22 of 24

I have rebooted loads of times. Done a ton of station retunes and done a factory reset which is annoying cos as you say I had to sign in to each again. I also got a new box and after 5 days it’s all goes wrong again

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fr8ys
Community Star
Private Message TalkTalk

on ‎21-02-2026 05:29 PM

Message 23 of 24

Hi,

 

Someone else has reported the wrong programme information text on a couple of programmes.

 

Have you tried the following?

 

Rebooting the box by turning off at the mains then on again.

Performing a station retune?

 

If this fails then try a factory reset of the box. Details can be found here.

 

Scroll down the page and use the drop down as the short cut by clicking on the box is not working.

 

You will need to sign into your apps again but hopefully this will clear the issue.

 

Please let us know how you get on 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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