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TV Support

For help with your TalkTalk TV box, channels and apps.

error code 02210

Rayagf
First Timer
Private Message
Message 3 of 3

We are trying to watch a BBC series on iplayer, and keep getting buffering, followed by the error code 02210 and the suggestion to try changing the video settings. Changing the settings doesn't help. It only happens on one series (the 6th Commandment, current) - other programmes on iplayer are fine. Please help

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Ray, 

 

Are you still seeing an error on Iplayer ?

 

Can you confirm if this is error 02110 ?

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Is this an error your box or the iPlayer is displaying as I can't find a reference to it?

 

What box do you have?

 

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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