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TV Support

For help with your TalkTalk TV box, channels and apps.

hand set to my Youview TalkTalk box dousn't work, nwwd a replacement

First Timer
Private Message TalkTalk
Message 3 of 3

Need a new hand set for my You view TalkTalk box doesn't work, need a replacement please


Support Team
Private Message
Message 1 of 3

Hi @Lillianjohn 


Did the advice from fr8ys help or is the handset still unresponsive ?




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Community Star
Private Message TalkTalk
Message 2 of 3

Sorry to ask the obvious but have you tried a new set of batteries?


Have you tried a remote reset? Details can be found here.


You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here -
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).