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TV Support

For help with your TalkTalk TV box, channels and apps.

no sound from my talktalk box

kaykay5
First Timer
Private Message TalkTalk

on ‎14-07-2025 07:10 AM

Message 4 of 4

I have recently bought a new TV. I had it installed by Currys, so I am sure it has been set up correctly.

All my recordings are still there, and I can record new programmes, BUT, I cannot get any sound from my TV when I try to view a programme or film through my TV.

I would welcome your thoughts please.

kaykay5

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3 REPLIES 3

nambuso-TT
Support Team
Staff
Private Message
In response to fr8ys

on ‎14-07-2025 12:58 PM

Message 1 of 4

Hi there @kaykay5. Please provide an answer to the above questions so that we can run checks.

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fr8ys
Community Star
Private Message TalkTalk

on ‎14-07-2025 12:55 PM

Message 2 of 4

General things to check though are that the HDMI cables are fully inserted in each end, trying a different HDMI cable and trying a different HDMI Port on the TV 

 

Also some TVs need the boxes and dvd players etc, installed" to operated properly and others require HDMI ports to be configured to work.

 

If your new TV is a 4k one, it maybe that you need a 4k rated HDMI cable for the information to be processed by the TV correctly.

 

Also do you have a soundbar or surround sound system, as these bring other issues into what could be the problem?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk

on ‎14-07-2025 07:59 AM

Message 3 of 4

Which box do you have so we can offer the correct advice?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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