Broadband help

Phone1947 · ‎02-06-2023

I need to make a name change to the account as my husband is now deceased and also I want to go on a lower tartiff

Arne-TalkTalk · ‎05-06-2023

Hi Phone1947

Sorry for your loss.

Did you get to speak to the bereavement team?

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Gliwmaeden2 · ‎02-06-2023

To change the named owner, @Phone1947, you need to speak to the bereavement team, who can help you with everything.

Check that any change of tariff doesn't come with an admin charge, or any unwanted extras. Sometimes TV, Supersafe or Voicemail are on there.

Pick over the details with the bereavement team. There's a special number to phone, on this link:

https://community.talktalk.co.uk/t5/Articles/Our-bereavement-team/ta-p/2205169

Gliwmaeden2, a fellow customer.

fr8ys · ‎02-06-2023

Condolences on your loss.

As you wish a different tariff I suggest you speak to the loyalty team as they hold the best deals and staff here cannot negotiate prices

Try phoning 0345 172 0088 and ask for the loyalty team.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).