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Auto payment error

NealO1
First Timer
Private Message TalkTalk
Message 3 of 3

You failed to take at payment correctly, charge me for the pleasure, also added charges for transferring over to you from Shell.

 

What a great start with TalkTalk.

 

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 3

The extra is for the days between the switch and making up the first bill, @NealO1, as these days have to be accounted for on Talktalk's system. The rest of the bill will be for the month ahead.

 

If in doubt about the dates covered, speak to the Shell Migration team on 03451 720088.

 

Gliwmaeden2, a fellow customer.
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ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

This is a mistake, you won't be charged. TalkTalk have posted an explanation here:

https://community.talktalk.co.uk/t5/Billing/Ex-Shell-customers-Direct-Debit-issue/m-p/3060355

 

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