Awaiting refund promised on 23/10 by faith

[JAustin]

Faith promised me a refund on 23/10 to close the saga following a talk talk outrage which resulted in me being without my mail or broadband for at least 8 days which she confirmed was true. I asked if someone could respond via email but have heard nothing. Please advise asap if possible via email. Thank you

[Michelle-TalkTalk]

Morning.

Thanks for your post. Does it show in your My Account on the My Bills page?

Thanks

Michelle

[Gliwmaeden2]

If you had total loss of broadband, you would not normally get a refund, @JAustin, but automatic compensation. This is actually more generous, if you look at the daily rate, after an initial period is allowed to give engineers a chance to sort it.

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

It takes 30 days to show up, after resolution of the issue. I'll move this to the billing section for staff to take a look.

Any emails you receive will be from a No Reply address, for notification purposes only.

You should always check back and post in this thread to follow up. 

Staff reply during the day, Monday to Friday.