If you had total loss of broadband, you would not normally get a refund, @JAustin, but automatic compensation. This is actually more generous, if you look at the daily rate, after an initial period is allowed to give engineers a chance to sort it.
https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583
It takes 30 days to show up, after resolution of the issue. I'll move this to the billing section for staff to take a look.
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You should always check back and post in this thread to follow up.
Staff reply during the day, Monday to Friday.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
