Being Charged for not returning Hub despite not being sent bag & details for return.

[richsuth]

I have now received 3 emails warning me that I will be charged £50 if I don't return the hub in the "supplied" bag. This bag has failed to appear, so I contacted you via your complaints system and you duly agreed to send the bag and details of return. I still haven't received the bag and details but today received an email telling me you were now charging the £50.

Please send the bag and details for return and do not charge the £50.

The total lack of ability to be able to talk to TalkTalk is truly appalling, you should be ashamed of yourselves, or at least, change the name.

[Arne-TalkTalk]

Thank you I will request another one today.

[richsuth]

Hi, yes, as I told your complaints dept. I am still in the same address, 7 Uxxxxxxx Close, ST21 xxx.

[Arne-TalkTalk]

Hi @richsuth

Sorry that you are unhappy

A returns bag was ordered on the 25th October, as part of the open complaint, Can I confirm that you are still in the same property?