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Biii payment

Lynette13
First Timer
Private Message TalkTalk

on ‎25-07-2024 04:04 PM

Message 3 of 3

Hello can you please help me I was with shell now I’m with you when you sent a email about this you said that I did not have to do anything, you could not get payment you should have told me to set up a DD for you I thought you would take payment as for Shell anyway I have set up a new DD with you. You have said I need to pay an extra £12:50 I wonder if you could wave this also could you check that the DD has been set up. Thank you.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎26-07-2024 11:22 AM

Message 1 of 3

Hi Lynette13

 

We are aware of the issues with direct debits, your is awaiting confirmation so should be ready for next month. You wont be charged a late payment fee as it our issue. 

 

Sorry for the confusion. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎25-07-2024 05:51 PM

Message 2 of 3

You won't be charged the £12.50, @Lynette13. It's a known error that is being sorted out.

 

Moving this to the billing section for you. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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