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Can I have a refund please

Kaismommy
First Timer
Private Message TalkTalk

on ‎29-04-2024 04:28 PM

Message 5 of 5

Hello 

can anyone advise me how to get a refund please 

I’ve tried live chat but I’m kept waiting for a long time 

thank you kindly 

Kaismommy 

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4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Kaismommy

on ‎30-04-2024 09:16 AM

Message 1 of 5

Hi Kaismommy

 

There is a credit showing on your account.  If you log into My Account you can request a refund or use it against your future bills. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Kaismommy

on ‎29-04-2024 08:50 PM

Message 2 of 5

Was it a delivery charge for a router / TV box?

 

Specify what it was supposed to apply to, and staff will be able to take a look when they reach your thread during the day, @Kaismommy.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Kaismommy
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎29-04-2024 05:11 PM

Message 3 of 5

Thank you for your reply, it’s for shipping charges 

I renewed my contract (in live chat) and was told there will be no shipping, but I have been charged 

I’ve no idea how or where to ask for it

thank you kindly 

Kaismommy 🐾

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎29-04-2024 04:45 PM

Message 4 of 5

If Talktalk owes you money it will be credited in My Account, @Kaismommy.

 

You should see it in Transaction History. Claim it to your bank account using the same details as for your direct debit. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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