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on 29-04-2024 04:28 PM
Hello
can anyone advise me how to get a refund please
I’ve tried live chat but I’m kept waiting for a long time
thank you kindly
Kaismommy
on 30-04-2024 09:16 AM
Hi Kaismommy
There is a credit showing on your account. If you log into My Account you can request a refund or use it against your future bills.
Regards
on 29-04-2024 08:50 PM
Was it a delivery charge for a router / TV box?
Specify what it was supposed to apply to, and staff will be able to take a look when they reach your thread during the day, @Kaismommy.
on 29-04-2024 05:11 PM
Thank you for your reply, it’s for shipping charges
I renewed my contract (in live chat) and was told there will be no shipping, but I have been charged
I’ve no idea how or where to ask for it
thank you kindly
Kaismommy 🐾
on 29-04-2024 04:45 PM
If Talktalk owes you money it will be credited in My Account, @Kaismommy.
You should see it in Transaction History. Claim it to your bank account using the same details as for your direct debit.