Can't use Existing customer offers & upgrades tab

[Manc123]

Hi anyone know why when i click on 

Existing customer offers & upgrades

I get the message 

 We're very sorry, there is an order in progress. At this time you will not be able to view offers until the order is complete

It has been like this for well over 2 years and never changed, hence i did not know about the availability of ultrafast fibre, except by accident. Even when I was in the middle of a contract it still says this. I have contacted CS and they said would solve numerous times, with no luck

Thanks

[Gliwmaeden2]

@patricia1945, if you need support, please return to the message board and click on start a topic to begin your own thread. 

Give it a clear subject heading and describe the issue.

Put personal information details in the profile area of the forum  - do not post account number etc in the thread but go via your avatar, settings.....etc.

[patricia1945]

what is still outstanding

[Arne-TalkTalk]

The only other orders were the orders for full fibre which had failed (as per your other thread) once we sort out the issue with ordering full fibre, if the message is still showing we can log this to the my account team to fix.

[Manc123]

Hi I have updated the landline number

[Arne-TalkTalk]

Hi @Manc123 

Thanks for your post. 

Can you check the landline number you have in your profile, its not finding any accounts. 

Thank you 

[ferguson]

To be honest you're not missing much. This looks an issue with My Account so I have moved it to the Billing section for you.