Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

Cancel my talk talk broadband service.

sumayah
First Timer
Private Message

on ‎23-07-2023 11:05 AM

Message 4 of 4

I have cancelled my account and the 30 day notice period finished on June the 19th, and was GUARANTEED that the service would stop on this date. I was asked not to cancel my direct debit and talk talk will process the cancellation and will sort the final pay. I am still being billed for the line I cancelled.

I work long hours and the help line does not work on weekends and out of hours.

Can some one help me with this. Talk talk now owes me money and I want this sorted. They are not making cancellation on line easy at all.

sumayah
0 Likes
3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎24-07-2023 02:16 PM

Message 1 of 4


Hi @sumayah

 

It looks like the cease order failed, but has been put back through.

 

Your account will cancel ASAP.

 

Sorry for any confusion

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎23-07-2023 01:19 PM

Message 2 of 4

If you cancelled by phone already, @sumayah, Chat should be available today to check what's going on (Chat doesn't do cancellations but can investigate).

 

Full details of opening hours are displayed at the bottom of this page:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

The phone support should be open till 7pm on weekdays and 9am till 6pm on Saturdays (sadly not Sundays).

 

Chat is open every day. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎23-07-2023 12:18 PM

Message 3 of 4

I have moved this to the Billing section for you. The support team should pick this up tomorrow. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026