Cancel service

[Thankyou]

Hello 

I switched provider to plus net beginning of January. As my contract had ended. Apparently talk talk were unaware. (new favourite excuse it seems) After spending 40 minutes on a live chat i was told that they would need to speak to me on the phone ( no idea why) so Instead i sent a letter by signed mail. Had a reply today from them asking me to call or do a live chat? 

[fr8ys]

Did you ask PlusNet to inform TalkTalk?

Did they do so or does the fault lie with them?

Advice on this website is however you are leaving TalkTalk you should phone to advise them you are leaving and give notice.

You seem reluctant to follow this advice so may have difficulties going straight to a complaints process without having followed the advice you have been given.

Good luck in your negotiations.

[Thankyou]

Thanks for the information. I shall be making a formal complaint. 

[fr8ys]

No, a deadlock occurs after going through the complaints procedure with the CEO office and a deadlock letter being issued.

[Thankyou]

It seems their deadlock is asking me to call. I will not. Been a customer a long time. Will never use talktalk again. Terrible customer service. 

[fr8ys]

You can't contact ofcom without a deadlock letter.

As advised, give them a call. The sooner you contact them, the quicker it will be over 

[Thankyou]

Already tried live chat and went through security successfully. They still wanted me to call? They've had my letter concerning closing my account so next step is that I contact ofcom. 

[Arne-TalkTalk · Accepted solution]

Hi Thankyou

Cancellations must be done via telephone (03451720088)  /Live chat so that security is passed, to ensure that the named account holder is requesting cancellation. 

Sorry for any inconvenience caused 

[fr8ys]

Cancellations can't be completed via this forum and normally need to be completed by phone, unless you asked Plus Net to complete, but this can vary depending on the connection type.

I suggest you try phoning 0345 172 0088 and ask for the loyalty team.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#