Cashback and missing order reference

[Dudda]

I've recently moved to full fibre and when I signed up I went via a cashback offer. Unfortunately it hasn't tracked correctly and when I supply the order reference or account number they state it's not valid.

For Talk Talk we need a reference beginning with "N7", "N8" or S0, followed by 7 digits, please can you provide this reference.

Any ideas where this can be found? 

[Arne-TalkTalk]

Thank you I will contact the team responsible to sort this out. 

[Dudda]

It should have been a £125 Amazon voucher. It was an offer directly with talktalk. I had an initial email saying it tracked but the status hasn't updated since then. 

[Arne-TalkTalk]

Hi  @Dudda 

Sorry for the delay. 

I cant find your order reference anywhere on your account, which indicates there is a fault at our side as the service is live.   I'll need to log this for you. 

How much was the cashback for?  

[Dudda]

Thanks @Arne-TalkTalk, look forward to your response 

[Arne-TalkTalk]

Hi @Dudda

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards