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on 23-05-2023 03:45 PM
I've recently moved to full fibre and when I signed up I went via a cashback offer. Unfortunately it hasn't tracked correctly and when I supply the order reference or account number they state it's not valid.
For Talk Talk we need a reference beginning with "N7", "N8" or S0, followed by 7 digits, please can you provide this reference.
Any ideas where this can be found?
on 07-06-2023 03:38 PM
Thank you I will contact the team responsible to sort this out.
on 07-06-2023 02:15 PM
It should have been a £125 Amazon voucher. It was an offer directly with talktalk. I had an initial email saying it tracked but the status hasn't updated since then.
on 07-06-2023 11:57 AM
Hi @Dudda
Sorry for the delay.
I cant find your order reference anywhere on your account, which indicates there is a fault at our side as the service is live. I'll need to log this for you.
How much was the cashback for?
on 27-05-2023 04:29 PM
Thanks @Arne-TalkTalk, look forward to your response
on 24-05-2023 12:18 PM
Hi @Dudda
I can help with this I first need to confirm some security questions
I have sent you a PM on the community
Regards