Wait for staff to reach this during the week, @Robert1065.
It's been a noticeable problem for Shell customers being transferred that were also previously Talktalk customers.
It's not difficult to resolve, once staff remove the old information.
They will reply during the day (Monday to Friday). I'll move this to the billing section for you.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
