Compensation

[essexbloke]

Hi,

From around the 1st February for several weeks we had no service at all, it`s all logged on my previous post, do you think we will ever get some form of compensation ? It would help with the extra mobile data we had to buy. ?

[Arne-TalkTalk]

No Problem, happy to help. 

[essexbloke]

Thanks for all your help, the email arrived this morning stating that compensation is being paid into our account, it`s a very generous offer and easily covers the extra mobile data that i had to pay.

Thank you very much,

EB

[essexbloke]

Thank you appreciate that, thanks all for your help 🙂  EB 

[Arne-TalkTalk]

Hi essexbloke

Sorry for the delay 

The Auto Compensation claim has now been requested (the delay was caused getting the Openreach reference, apologies for not keeping you updated). Once the investigation is complete you will receive an SMS/Email.

Regards.

[Gliwmaeden2]

Re-escalated for you, @essexbloke.

[essexbloke]

Hi, this really is going beyond a joke now, i have been very patient, this fault dragged on for a few weeks, it took a gang of openreach guys several days to fix it, so surely it was logged somewhere, no way did i report it myself, i wouldn`t know even who to ring, it was all done through talk talk if you look at my previous posts........ can someone please reply ?

Thanks, EB

[essexbloke]

Any news yet, it's nearly a week ?

[Arne-TalkTalk]

because its classed as damage to external equipment ie the pole , Openreach are responsible and do take fault reports in that instance

[essexbloke]

That`s really strange, i only reported it through your foreign  agent and on here, i wouldn`t have thought i could report to openreach, this is mega strange, lets hope you get to the bottom of it,

Thank you

[Arne-TalkTalk]

I am looking into this, Auto compensation goes off our internal fault reference, there isnt one against your account, , but from your post in the broadband section you reported this to Openreach directly, this is not a problem, I just need to get fault reference from Openreach's system to explain this to the Auto Compensation team.

[essexbloke]

PLEASE DO NOT MAKE COMMENTS ON THIS POST UNLESS YOU ARE TALK TALK ADMIN

Hi, this post has the full story.

No further contact from Open reach ? - Page 2 - TalkTalk Help & Support

Hi, i rang and reported that we were offline on the 1st February , it had all gone off the previous evening due to a car hitting the pole.

Later that day i reported it on here, the previous post to this......titled..... No further contact from openreach...... i think.

We were offline / no phone or broadband for the whole of February to the 1st of March, in fact most of the village was down.

Thanks,

EB

[Gliwmaeden2]

There should be a record, @Arne-TalkTalk :

https://community.talktalk.co.uk/t5/Future-Fibre/No-further-contact-from-Open-reach/td-p/2948269/pag...

@Chris-TalkTalk also had trouble tracking it down: it's FTTP not FTTC.

[essexbloke]

Hi, i rang and reported that we were offline on the 1st February , it had all gone off the previous evening due to a car hitting the pole.

Later that day i reported it on here, the previous post to this......titled..... No further contact from openreach...... i think.

We were offline / no phone or broadband for the whole of February to the 1st of March, in fact most of the village was down.

Thanks,

EB

[Arne-TalkTalk]

HI essexbloke

When did the service come back on? I cant see any fault logged in our fault management system. 

[essexbloke]

Thank you

[Gliwmaeden2]

I'll move this to the billing section of the forum for you, @essexbloke.

Details of how compensation is calculated are here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

It's generous per day, to cover your extra expenses, so you don't get a separate allowance to cover your mobile bill. It's far more than pro rata what you pay per month.

It does take some time to process and it is just over the month since resolution now.

Staff will reply today or after the Bank Holiday.