I received an email on 9th July informing me about the issues with recurring card payments and that you'd be "unable to take recurring card payments for the next two months". This was the only communication I received about this issue and it stated a clear time limit for the issue.
I therefore made sure to make manual card payments for the following two months, I even did so for a third month to be on the safe side.
This month when I logged in to my account I could see my card details right there in my payment method and no indication that they wouldn't be used, so all indications were that the issue was resolved. However, logging in today I was presented with a warning that I had an outstanding balance on my account.
I have paid this immediately, and I hope this does not mean that you will attempt to charge me a late payment fee, as I think that would be very unfair.
Am I to take it that this is still an ongoing issue? If so, I think you should be updating customers by email to let us know, since that was how the issue was originally communicated.
