Continuing Billing Error

[Talker42]

Three agents have previously promised a refund of  £24 due to 3 previous charges of £8 for UK Calls Boost which I did not need or request. Last November my bill was reviewed and a new monthly charge of £27 only was agreed. Added to the bill however were charges for Now TV and the Boost charge which were never discussed or agreed. My last bill actually had a refund of £16 after a long series of chat lines and long phone calls! Please confirm what my future bills will be.Will they be £27 as previously promised and will I receive the rest of my promised refund?

I have been a customer with you for many years but the concealed selling, the difficulty of receiving proper customer care and false promises mean that I will consider cancelling my contract unless I receive a satisfactory reply to this email.

[Arne-TalkTalk]

Hi Talker42

The boost has now been removed and the remaining credit has been applied, this will come off your next bill, After that the price per month will be £27 as agreed.

Regards

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.