Contract Renewed Without my Knowledge

[dee87]

Hello,

I joined Talktalk on 24 February 2022 (24 month deal).

My Account Dashboard says my contract ends on 21 December 2024. I have queried this with online support who tell me it 'migrated' on 22 December 2022 and I confirmed it after receiving an email!

I have checked and I received no email so could not (and would not) have confirmed the extension. I did receive an email offering a £70 shopping voucher if I 'recontracted" on 16/12/22 which didn't mention migrating and I didn't respond to it (and certainly didn't receive a voucher).

Please reinstate the agreed end date of 24 February. Quite frankly, another provider has offered a cheaper deal so I do not want to be tied in to an expensive contract for 10 months which I didn't agree to.

Thank you.

[Arne-TalkTalk]

Hi @dee87

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[Gliwmaeden2]

Moving this to the billing section for you, @dee87, as it's not to do with the service functioning etc.