Bills

[AisteBan]

 can you explain about this charge? It's really hard time now, and you doing some things like that? I  really don't have such amazing Internet speed, and you still charging me ?

[Arne-TalkTalk]

Hi AisteBan

The charge is because your December bill due on the 28th was rejected, we attempted twice and both attempts were rejected this generates a charge.

If you feel there is a fault with your broadband speeds, please start a thread in our broadband section and we can investigate for you. 

Regards

[Gliwmaeden2]

You'll see that if the Direct Debit fails, there is a charge, as listed in "pricing"; one off fees etc, @AisteBan.

http://community.talktalk.co.uk/pricing

If you have a problem with speeds below the guaranteed minimum for your package, post a new thread for that topic.

I'll move this one to billing.