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AisteBan
First Timer
Private Message TalkTalk

on ‎24-01-2024 02:27 PM

Message 3 of 3

Screenshot_20240124_141704_Samsung Internet.jpg

 can you explain about this charge? It's really hard time now, and you doing some things like that? I  really don't have such amazing Internet speed, and you still charging me ?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎25-01-2024 11:15 AM

Message 1 of 3

Hi AisteBan

 

The charge is because your December bill due on the 28th was rejected, we attempted twice and both attempts were rejected this generates a charge.

 

If you feel there is a fault with your broadband speeds, please start a thread in our broadband section and we can investigate for you. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎24-01-2024 02:45 PM - edited ‎24-01-2024 02:48 PM

Message 2 of 3

You'll see that if the Direct Debit fails, there is a charge, as listed in "pricing"; one off fees etc, @AisteBan.

 

http://community.talktalk.co.uk/pricing

 

If you have a problem with speeds below the guaranteed minimum for your package, post a new thread for that topic.

 

I'll move this one to billing.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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