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Ferraraforbes123 · ‎10-10-2024

Talk talk have put me onto a 24 month term contract which I never agreed to. How do I leave?

Arne-TalkTalk · ‎17-10-2024

I can see that the cancellation request has been placed, and the contract was rolled back to the original end date. A feedback form has been completed on the agent that renewed the contract

Sorry for the problems.

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Gliwmaeden2 · ‎10-10-2024

Moving this to the billing section for you, @Ferraraforbes123.

Staff may be able to check what has happened, but can't process a cancellation for you.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Gliwmaeden2 · ‎10-10-2024

How did that happen, @Ferraraforbes123?

There's usually an email with contract details that you should read immediately on joining / renewing and you have a 14 day cooling off period.

Details of the cancellation process:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

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