Customer service is appalling

[General47]

Hi, I need someone from talk talk to sort my account out. I’ve had numerous issues getting fibre 900, now I find out I have 2 accounts. Trying to cancel the fibre 65 I did have and can’t keep my email address on the fibre 900 account.

it’s taken 3 months to get this far and every step has been difficult. 
please contact me so I can explain all the issues I had and are ongoing. 

[Arne-TalkTalk]

HI General47

I'm slightly confused, Your email addresses are linked to the FTTP account you can still use them, they are not being removed, also you are not being charged for 2 accounts, if you don't want to use the phone you don't have too. 

[General47]

Hi, I didn’t want to keep my landline. Was happy with a data only package. 
Can someone from customer complaints contact me as I want this resolved 

[Arne-TalkTalk]

Hi General47

Thanks for you post. 

The 2nd account is to allow you to keep your landline number on FTTP. If that account is cancelled you will lose the number.